Frequently Asked Question

Q: Is Response Crew fully licensed and insured?

A: Yes, absolutely. Response Crew is a fully licensed and insured provider. For your peace of mind and verification, our professional license number is 316616.

Q: What service areas do you cover?

A: We proudly provide comprehensive coverage across both the Phoenix Metro and Tucson regions, including the following locations:

• Greater Phoenix (Valley-Wide): Phoenix, Scottsdale, Tempe, Glendale, Paradise Valley, Peoria, Mesa, Chandler, Gilbert, Sun City, Sun City West, Avondale, Goodyear, El Mirage, Surprise, Fountain Hills, and surrounding communities.

• Tucson & Surrounding Areas: Tucson, Oro Valley, Green Valley, Vail, and Marana.

Q: What services does Response Crew offer?

A: Our highly qualified technicians specialize in a wide range of home improvement and maintenance tasks. Our core services include:

• Drywall Repair: Seamless patching, texture matching, and wall repairs.

• Light Electrical & Plumbing: Fixture replacements, minor leaks, general troubleshooting, outles, ceiling fans, vent fans.

• General Handyman Services: Door repair and replacement, professional TV mounting, and various other household tasks.

Don’t see your specific project listed? We handle many unique jobs! Feel free to reach out to a member of our team to discuss your request and see how we can help.

Q: How can I get an estimate for my project?

A: We make getting an estimate quick and easy through our streamlined, hassle-free process:

1. Send an Email: Shoot over a quick message to office@responsecrew.com.

2. Include the Details: Provide a brief description of what you need done, along with a few pictures of the area or issue.

3. Get Your Estimate: Our in-house estimator will review the scope of work and send you a labor estimate—usually on the very same day.

Did you know? We take pride in our precision. Thanks to our experienced team, we maintain a 98% accuracy rate on our remote estimates.

Q: Are there any additional fees I should be aware of?

A: We strive for complete transparency with our pricing. Beyond our standard labor and material costs, there are a couple of specific items to keep in mind:

• Location-Based Trip Charges: Depending on your location, some outlying areas (such as Green Valley or Casa Grande) may be subject to a minor trip charge.

• Payment Processing Fees: A 3% processing fee is applied to all credit card transactions.

💡 Savings Tip: You can easily waive the 3% processing fee by choosing to pay through Zelle.

Q: What payment options do you accept?

A: We offer a variety of convenient payment methods to fit your preferences. Here is how our payment process works:

• Credit Cards: We accept all major credit cards. Please note that we require a credit card on file at the time of booking, but it will not be charged until after your service is completed. (Note: Credit card transactions are subject to a 3% processing fee).

• Zelle: We accept payments via Zelle, which is a great way to easily pay for your service and completely avoid the 3% credit card processing fee.

• Cash: We accept cash payments upon completion of the work. However, please note that our technicians do not carry change, so exact change is required.

Q: What are our service rates?

A: We believe in upfront, honest pricing with absolutely no sneaky business. Our rates for a single technician are structured as follows:

• Initial Service Minimum: $230, which covers up to the first two hours of labor on the job.

• Additional Time: If your project takes longer than two hours, we bill at a flat rate of $115 per hour.

💡 Fair Billing Guarantee: We don’t believe in rounding up to the next full hour. Beyond the initial two-hour minimum, we prorate your time in 15-minute increments. You only pay for the exact time our technician spends working on your project!

Q: Do you provide a warranty on your work?

A: Yes, we do. Response Crew fully backs every project we perform. We take great pride in our craftsmanship, which is why we offer a comprehensive 90-day workmanship warranty.

If any issues arise related to our work within those 90 days, just let us know. We will happily come back and make the correction at absolutely no additional cost to you.

Q: Does Response Crew work directly with insurance companies?

A: We do not work or bill directly with insurance companies, but we are happy to help you navigate the reimbursement process!

We can provide you with all the professional documentation you need to submit to your insurance provider, including:

• Detailed Estimates: A breakdown of the scope of work and labor costs to submit for claim approval.

• Official Invoices: A finalized invoice provided upon completion of the work to submit for your reimbursement.

All documentation is sent directly to you, allowing you to easily forward it to your insurance adjuster or company.

Q: What happens if my project is something you cannot help with?

A: If your request falls outside our scope of service, we won’t just leave you hanging! Over the years, we have built strong relationships with top professionals across various industries.

Through our curated Preferred Vendors list, we will gladly connect you with a trusted, highly recommended specialist who can handle your specific needs and get the job done right.

Q: Are Response Crew technicians verified and background checked?

A: Yes, absolutely. The safety and comfort of your home and family are our top priorities. Every single one of our technicians undergoes a thorough verification process and a comprehensive background check before joining our team.

When you hire Response Crew, you can rest assured that a vetted, trusted, and respectful professional is stepping through your door.

Q: What is your cancellation or rescheduling policy?

A: We understand that plans can change! To help us manage our technicians’ schedules efficiently, we require at least 48 hours’ notice for any cancellations or rescheduling requests.

If changes are made within that window, the following policies apply:

• Less than 48 Hours’ Notice: A $110 fee will be applied to your account.

• In-Route or On-Site: If our technician is already on their way or has arrived at your property when you cancel or reschedule, a fee equal to our $230 service minimum will be applied.

Q: Is Response Crew currently hiring?

A: While we maintain a highly selective hiring process to ensure the best team for our clients, we are always looking for top talent and gladly accept job inquiries! If you are interested in joining Response Crew, you can apply through either of the following methods:

• Apply Online: Visit our careers page at www.responsecrew.com/careers/ to view openings and submit your application.

• Email Us Directly: Send your resume and a brief cover letter directly to our hiring team at office@responsecrew.com.