Response Crew Frequently Asked Questions

FAQs

Where can I learn more about Response Crew?

Check us out on Yelp to read feedback from our customers and see photos of our work. We have hundreds of 5 Star Yelp reviews from satisfied customers.

Are you licensed and insured?

Yes, Response Crew is licensed, bonded, and insured – ROC#316616.

What areas do you service?

We service the entire Phoenix valley. From west cities like Buckeye, Surprise and Glendale to east site cities such as Scottsdale, Tempe, Chandler, and Mesa.

What is your email address?

You can contact us via email, send pictures, request a quote, schedule and more: office@responsecrew.com

What types of services do you offer?

What sets Response Crew apart is the variety of home services we provide. Hire one company to take care of all of your home related issues. General house repairs, hot water heater installation. We Specialize in drywall and texture, minor plumbing, minor electrical, framing such as door repair and install.

How can I get a quote?

We are upfront with all our pricing. You can call us at (480) 525-9825 and in most cases we can provide a free quote over the phone. You can also email us photos and a description of the project and we can provide an estimate that way. In some cases, it might require a Response Crew technician to visit your home or business to provide the quote. If we cannot provide an estimate based on the photos there is no charge for the on site estimate.

Do you charge any service fees?

No, Response Crew never charges service fees.

What are the payment options?

We accept cash and credit cards (Visa, Mastercard, American Express).

Why is an hourly rate better than flat rate?

When you have a Response Crew technician at your house, he is multitasking. Starts with Drywall and items that have dry time and works on other projects while waiting on something to dry. We get more done in an hour then if we would work on each item at a time. For this reason, it is more cost effective for the customer to pay by the hour.

What are your rates and how do you charge?

Response Crew charges by the hour, we have rates for a single technician or crew jobs.

For 1 technician we charge $198 that includes up to two hours for work. And $99 for each additional hour.

For 2 techs we charge $198 for the first 1 hour and $198 for each additional hour.

Any hour after the minimum is pro rates by 15 minute increments.

If you provide us with a list of tasks you need done, we can estimate the time it will take over the phone.

Do you offer a warranty for your service?

Yes, we offer a 90 day warranty on the labor portion of all our jobs. If anything should go wrong with a service we preformed, we will come back out and fix at no extra cost. You must call Response Crew and set up a new appointment. If we are unable to resolve the issue we have referral partners that will help fix this issue.

Do you offer free on site estimates?

Yes we do. Our process is to get as much information as we can over the phone/email and provide a quote. In some cases we need to walk thought the protect. If we do so and give you an estimate we guarantee our labor quote to be within 20% of your final charge. All estimates are good for 90 days.